one69 is committed to protecting the privacy and personal data of every member. This Privacy Policy explains in clear, honest terms what data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have as a data subject. Please read this document carefully before registering an Account or depositing funds.
These six principles guide every data decision at one69 — from the moment you visit the platform to the day you close your Account.
one69 collects only the personal data that is strictly necessary to operate your Account, process transactions, verify your identity, and comply with legal obligations. We do not collect data speculatively or for purposes unrelated to our service.
Personal data is stored on encrypted servers protected by industry-standard access controls. Data at rest is encrypted and access is restricted to authorized personnel with a legitimate operational need. We apply 256-bit SSL encryption to all data in transit.
one69 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks — under any circumstances. Your data is used exclusively to provide and improve the one69 service.
We share data only with a limited set of service providers — payment processors, KYC verification partners, and fraud prevention systems — who are contractually bound to handle your data in compliance with applicable privacy standards.
You have the right to access, correct, port, and request deletion of your personal data. Requests are handled within 30 days of receipt. We will never obstruct the exercise of your data rights or charge a fee for standard requests.
Data is retained only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. Transaction records are retained for a minimum of five years to meet AML obligations. Inactive Account data is deleted within 24 months of last activity, subject to legal hold requirements.
As a registered one69 member, you hold the following rights over your personal data. To exercise any of these rights, contact our Data Protection team at [email protected].
Request a complete copy of the personal data one69 holds about you, including the categories of data, the purposes of processing, and any third parties with whom your data has been shared.
Request correction of any inaccurate or incomplete personal data we hold about you. We will update records promptly and notify any third parties who hold the same data on our behalf.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent. This right is subject to legal retention obligations.
Request that we limit processing of your personal data while a dispute about its accuracy or the lawfulness of processing is being resolved, rather than deleting it outright.
Receive your personal data in a structured, commonly used, machine-readable format so that you can transmit it to another controller where technically feasible.
Object to the processing of your personal data for direct marketing purposes at any time with immediate effect. You may also object to processing based on legitimate interests, subject to overriding legal grounds.
In this Privacy Policy, the following terms carry the meanings defined below:
one69 is the Data Controller for all Personal Data collected through the Platform. As Data Controller, one69 is responsible for determining why and how your Personal Data is processed, and for ensuring that processing activities comply with applicable data protection legislation.
If you have any questions, concerns, or requests relating to your Personal Data, you may contact our Data Protection team using the details in Section 15 of this Policy. We are committed to responding to all legitimate data inquiries within 30 calendar days of receipt.
one69 collects Personal Data from Members across several categories. The following table sets out those categories, specific data points within each, and the context in which they are collected:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP Nasional (National ID number) | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration; KYC address verification |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet identifiers (OVO, DANA, GoPay), transaction history, deposit and withdrawal amounts | Payment processing; AML compliance |
| Verification Data | Identity document images, selfie photographs, proof-of-address documents | KYC verification process |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, pages visited, time-zone setting | Platform access; fraud detection; analytics |
| Behavioural Data | Wagering history, game preferences, stake amounts, login frequency, promotional interactions | Service personalization; responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, in-app message history | Customer support; dispute resolution |
| Marketing Preferences | Communication channel preferences, opt-in/opt-out status for promotional communications | Account settings; subscription management |
one69 does not collect sensitive personal data categories — such as racial or ethnic origin, religious beliefs, or health data — except where such data is directly relevant to a responsible gaming assessment and you have provided explicit consent.
one69 processes your Personal Data only where a valid legal basis exists. The applicable legal bases are:
one69 uses collected Personal Data for the following purposes:
one69 does not sell or commercially transfer your Personal Data to any third party. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
one69 is an internationally operated platform. Personal Data collected from Members in Indonesia may be transferred to and processed in countries outside Indonesia, including the jurisdiction in which one69 holds its gaming license, and countries in which our third-party service providers operate.
Where Personal Data is transferred internationally, one69 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Indonesian data protection legislation and internationally recognized privacy frameworks. Safeguards may include standard contractual clauses, adequacy decisions, or binding corporate rules.
one69 retains Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention requirements. The following retention periods apply as a general framework:
Following the applicable retention period, Personal Data is securely deleted or anonymized in a manner that prevents recovery or re-identification.
one69 uses cookies and similar tracking technologies on the Platform to ensure core functionality, improve performance, and gather analytics data. The following cookie categories are used:
one69 does not use third-party advertising cookies or behavioral tracking cookies for the purpose of displaying advertisements on external websites.
The one69 Platform is strictly intended for adults aged 21 years and over. one69 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a Minor has registered an Account or submitted Personal Data, we will immediately close the Account, delete all associated Personal Data, and return any deposited funds to the originating payment source.
Age verification is a mandatory step in the one69 registration and KYC process. Providing false date-of-birth information to circumvent age restrictions is a material breach of our Terms & Conditions and may result in legal action.
one69 implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:
While one69 takes every reasonable precaution, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect unauthorized access to your Account, contact our support team immediately.
To exercise any of the data rights described in this Privacy Policy and in the Your Rights section above, submit a written request to [email protected] with the subject line "Data Subject Request — [Your Request Type]". Please include your registered Account email address and a description of your request.
one69 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. For complex or high-volume requests, we may extend the response period by an additional 30 days, in which case we will notify you of the extension within the initial 30-day period.
Requests are handled free of charge for standard requests. Where requests are manifestly unfounded, repetitive, or excessive, one69 reserves the right to charge a reasonable administrative fee or decline to action the request, providing written reasons for such a decision.
In the event of a Personal Data breach that is likely to result in a risk to the rights and freedoms of affected Members, one69 will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where such notification is required under applicable law.
Where a breach is likely to result in a high risk to the affected Members, one69 will notify those individuals directly — via the email address registered to their Account — without undue delay. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the measures one69 has taken or proposes to take to address the breach and mitigate its effects.
one69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of our business. Material changes — those that significantly affect how your Personal Data is processed or your rights as a data subject — will be communicated to registered Members via the email address associated with their Account at least 14 days before the change takes effect.
The "Last Updated" date at the top of this document reflects the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this Policy periodically.
For all privacy-related inquiries, data subject requests, or complaints regarding one69's handling of your Personal Data, please contact our Data Protection team through the following channel:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. one69 will cooperate fully with any such regulatory inquiry.
Our FAQ covers common queries about Account security, verification, and how one69 manages your information. Our Terms & Conditions set out the full platform rules. Or head back to the homepage to explore the one69 experience.